Road Runner Opts to Force a Change

Bright House Cable customers who use Road Runner Internet service might have recently noticed an odd page occasionally pops up. The page looks like a Road Runner branded search page. There is a notice that mentions the page is “powered by Yahoo.”

It probably means you’ve entered an incorrect web URL. Without asking customers to opt-in, Road Runner recently enabled their “non-existing domain landing service.” That means Road Runner hijacks your normal error page to show you their advertiser-supported page.

I found a professor in Texas who had a problem with the Road Runner “service”:

I probably never would have noticed this service had it not malfunctioned on my computer. I still don’t know why it did, and Road Runner seemed both unable to tell me, and uninterested in finding out. The problem is that I wasted quite a bit of time trying to figure out what was wrong with my Internet just to find out that my ISP quietly launched a new service that still seems to have a few bugs. Why not just contact customers and let them know that this new service is about to go into effect and that they can opt out? — Corinne Weisgerber

You can opt-out both the Web Address Error Redirect Service and the Typo Correction Service at the Road Runner non-existing domain landing service preferences page.

Tonight, I disabled all options and everything returned to normal in just a few minutes.

6 thoughts on “Road Runner Opts to Force a Change

  1. I’m a Bright House customer in Winter Haven. I’ve had had similar issues when I put in a non-existing URL, however it redirects me to an Earthlink search engine instead of Yahoo.

  2. I’m a Bright House customer in Winter Haven. I’ve had had similar issues when I put in a non-existing URL, however it redirects me to an Earthlink search engine instead of Yahoo.

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