Josh at Empirical Polk mentioned that Black and Brew just celebrated their first anniversary. My daughter and I’ll also testify to the good job they’re doing, and neither of us drink coffee. It’s all about tea and cake for our occasional after school snack/photography outings. We were there last Thursday to find B&B hosts a bridge club get together once a week.
Speaking of tea: I realize they’re called “coffee shops,” but we’re in Florida and iced tea is a staple. I was dismayed to find Mitchell’s (MidFlorida Tower) doesn’t carry tea. The barista told us the South Kentucky location doesn’t carry it after lunch. Say it ain’t so, Mitch.
Here are two examples of customer service: my six year old “collects” coins. She wanted one of the new dollar coins. So we stopped by a Wachovia Bank. After waiting behind the rope in an empty lobby we were finally called to the desk. She held up a dollar bill and politely asked if she could get a new dollar coin. She’s small and hard to see, so I repeated her request for a single coin. The teller’s response: “Do you have an account here?”
Now, I could see limiting non-customers from buying rolls of the darn things. But, do they seriously think there is going to be a elementary school run on the coins? (By the way, we do have an account with them. For now. My wife claims she gets better service at the branch near home.)
Meanwhile, before my daughter started school, we spent many a lunch at Mimi’s Cafe in Lakeside Village. On a recent school holiday we again had the chance to have lunch there. When it came time to pay we discovered that Drew, the Kitchen Manager, had covered it. He had recognized us as regulars and wanted to thank us for our patronage. Vivian at Mama Need Java oncementioned that one key to Starbucks’ success is recognizing repeat customers. I can see why that works. It was a very nice gesture.
My wife did mention that maybe my daughter had gone there more than she realized if even the Kitchen Manager recognized us. I hope that’s the case and not because we’re too picky when we order.
In other local restaurant news: the Detroit Tigers have an official Spring Training restaurant sponsor: bd’s Mongolian Grill. The restaurant chain is owned by two former Detroit residents. (Detroiters? Detroitites?) Lakeland has a location in Lakeside Village. I wonder if they’ll mount a fire grill on the visitor’s dugout?